Turn expensive manual work into reliable automated systems.
We find the repetitive work slowing down your team, rebuild it using automation and AI, and manage the system after launch—without replacing the tools that already run your business.
Winnipeg-based. Built for established businesses. Designed around your existing tools.
Your business has grown. Your processes haven’t.
The warning signs are familiar: work takes too long, information gets copied between systems and important follow-up depends on someone remembering.
Information gets copied between systems by hand.
A request arrives by email, then gets copied into several places before anyone can act.
Important work lives in inboxes, spreadsheets and people’s heads.
Customer context, documents and next steps are scattered across disconnected tools.
Your team moves information instead of acting on it.
People lose time finding, formatting and forwarding information instead of making decisions.
The familiar workflows—and the ones unique to you.
Documents, onboarding, customer quoting and reporting are common opportunities. They are examples, not the boundary of what can be built.
Documents & data
Extract, validate and route information from PDFs, forms, photos and emails.
Explore workflowQuoting & customer journeys
Connect visualizers, intake, proposals, onboarding and follow-up into one reliable flow.
Explore workflowA system unique to your operation
We learn the exact process, exceptions and handoffs that make your business different, then build around them.
How bespoke automation worksFrom three hours of sales work to a hands-off qualified lead.
This was not a canned automation. It was a customer journey designed around one supplier’s product, sales process and existing website.
Every lead required a custom mockup and hours of follow-up.
A building-material supplier spent roughly three hours creating a sample of each prospect’s logo on custom house wrap, preparing pricing and managing the email sequence.
An AI-assisted visualizer, quote engine and follow-up flow.
Prospects could create their own branded house-wrap mockup on the supplier’s website. When they requested a quote, their visualizer selections moved directly into an instant quote and automated follow-up sequence.
The salesperson enters at the moment people add the most value.
The mockup, quoting and follow-up run without manual preparation. The sales representative can focus on the final conversation and closing the opportunity.
The transferable lesson: the biggest opportunity may be a process nobody sells as an off-the-shelf automation.
Free 20-minute consultation ↗Understand the business. Forge the system. Keep it running.
Every engagement begins with how work actually moves through your company—not with a favourite tool, trendy agent or generic template.
Understand the current work
We map the workflow, systems, exceptions, customer experience and cost of keeping it manual.
Build the right system
We design, test and deploy a solution around the process, with human checkpoints and clear ownership.
Improve what is live
Optional managed support keeps the system monitored, documented and useful as the business changes.
Led by Terry Williams.
Terry is the former Head of SEO at First Rank, where he was also tasked with using AI to transform the agency’s internal processes.
OpSmith grew from that operating experience: understand how the business really works, identify the bottleneck worth solving and build a reliable system around the people who will use it.
Different industries. Different processes. The same hidden friction.
OpSmith is a strong fit for established businesses with real volume, disconnected systems and a team that has outgrown workarounds.
Construction & trades
Quotes, job documentation, change orders and subcontractor follow-up.
See use casesProperty management
Tenant requests, maintenance routing, inspections and reporting.
See use casesTransportation & logistics
Document intake, dispatch handoffs, status updates and exception handling.
See use casesProfessional services
Client intake, proposals, onboarding, billing follow-up and knowledge work.
See use casesPractical automation, with guardrails.
The right system should make your business easier to run—not create a new thing only one person understands.
Will we need to replace our current software?
Usually not. OpSmith starts with the tools already in your stack and connects or improves the parts creating unnecessary manual work.
Do you only automate common workflows?
No. Documents, onboarding, quoting and reporting are common starting points, but the best opportunity is often a process unique to your business. We learn that process before recommending a solution.
Will AI make decisions without a human?
Only where the process is appropriate for it. Sensitive or consequential steps can include review queues, approval gates and clear fallbacks.
What happens when something fails?
Production workflows need logging, alerts and a recovery path. Monitoring and ongoing support can be included in the engagement.
Who owns what you build?
You receive documentation and a maintainable system your team can understand. OpSmith can continue to manage it, but you are not locked into something only we can operate.
How do we get started?
Book a free 20-minute consultation. Bring one process that feels slower than it should; we will determine whether there is a worthwhile opportunity to examine.
Where do you work?
OpSmith is based in Winnipeg and works with Canadian businesses remotely, with in-person workflow reviews available locally.
You do not need a perfect automation plan.
Bring one process that feels slower than it should. In 20 minutes, we’ll identify the likely bottleneck and whether there is a practical opportunity to improve it. No preparation required.