Privacy policy
A plain-language overview of how information is handled when you contact OpSmith.
Effective date: September 14, 2026
Information you choose to provide
If you request a consultation, you may provide your name, work email, company and details about a business process. The workflow inquiry form opens your email application; OpSmith receives only the information you choose to send. Consultation booking links open Google Calendar, where you choose an available time and provide the booking details requested there. Google processes that information under its own privacy policy, and OpSmith receives the appointment details.
How information is used
Information is used to respond to your inquiry, understand whether OpSmith may be a fit and provide requested services. OpSmith does not sell personal information.
OpSmith AI assistant
The assistant is AI, not a live staff member. A notice beside the message field explains AI processing and seven-day conversation storage. Sending a message starts that processing; there is no separate opt-in checkbox. Your question, up to four recent chat exchanges, the current public page path and relevant public OpSmith content are sent to OpenAI to generate a reply. We do not send URL query parameters, automatically read your tool inputs or attach your chat to an inquiry.
We store up to the latest 40 messages and source links in the site’s hosted database so your conversation can continue across pages and reloads. A random secure browser cookie identifies the conversation; the database stores a hash of that identifier. No account is required. Anyone using the same browser profile may be able to reopen it, so delete your chat on shared devices.
A conversation expires seven days after it starts. Expired conversations cannot be reopened and are removed by cleanup when the chat service next receives traffic. “Delete chat” removes the conversation from the application database and clears its cookie. Clearing cookies alone disconnects your browser but does not immediately delete the database record. Hosting-provider backups and security logs may have separate retention.
We request that OpenAI not store responses as retrievable application state. This is not zero provider retention: default abuse-monitoring logs may retain content for up to 30 days, with exceptions in OpenAI’s API data controls documentation. Processing may occur outside Canada. Do not share passwords, API keys, confidential records or personal information in chat. Verify recommendations before acting.
Interactive tools
The validation lab keeps entries in page memory, and the runbook builder can save drafts in your browser. They do not automatically send entries to this assistant or OpSmith. Anything you independently copy into chat is handled under the AI assistant terms above. You may use the guides, tools and email contact without AI chat.
Website operation
Hosting and infrastructure providers may process limited technical information required to deliver, secure and maintain the website, such as IP address, browser information and request logs.
Chat usage limits use short-lived counters and a daily keyed hash of the network address. The chat application does not store the original IP in those counters or send it in the OpenAI message payload.
Retention and choices
Business inquiries and related correspondence may be retained while they are useful for the relationship, legal obligations or ordinary business records. You can request access, correction or deletion where applicable.
Contact
For privacy questions, email hello@opsmith.ca.